Subscription renewal

When you purchase a subscription, your order will automatically renew on the selected billing cycle (for example, every 30 days) until canceled.

First subscription order – 90 Days Money-Back Guarantee

Your first subscription order only is covered by our 90-Days Money-Back Guarantee.

Currently, Rumi Cosmetiques does not process returns for technical reasons. However, if you are not satisfied with the product or have changed your mind, we offer a full refund for the product purchased, provided that you contact us within 90 days after you have received your first subscription order.

This guarantee applies only to the initial subscription order.

Once a subscription renews, the cancellation and refund rules outlined below apply.

How to cancel or make changes

You may cancel or manage your subscription at any time through your Customer Portal or by contacting us via:

Email: hello@rumicosmetiques.com
Live chat: available on our website

You can use the Customer Portal to cancel your subscription, skip or reschedule an upcoming order, or make other available subscription changes yourself.

Cancellation of upcoming orders

There is no advance cancellation deadline. You may cancel your subscription at any time before your upcoming order enters processing.

If you cancel before the order enters processing, the upcoming order will be stopped and your subscription will not renew.

If the order has already entered processing, it can no longer be canceled or modified. Your subscription can still be canceled to prevent any future renewals.

Billing & processing

Your payment method will be charged on the scheduled billing date.

You may cancel your subscription before the upcoming order enters processing. Once an order has entered processing, it cannot be canceled or modified.

You will receive a notification email shortly before your order ships.

Refunds for subscription orders

If an upcoming subscription order is successfully canceled before it enters processing, you will not be charged for that order. If payment has already been collected but the order has not yet entered processing and the cancellation is successfully completed, the applicable payment will be refunded.

Orders that have already entered processing or have shipped are not eligible for refunds under the subscription cancellation policy, except where the product arrives damaged, defective, or incorrect, or where applicable law provides otherwise.

For customers in the UK and EU, statutory consumer rights, including any applicable right of withdrawal, continue to apply.